Hotel Upgrade 


A:         Good afternoon. What can I do for you?

B: I’d like to check in please. I have a reservation under the name Anthony Roberts.

A: All right R.O.B.E.R.T.S... Oh, Mr. Roberts we’ve been expecting you… and here is your keycard to the presidential suite.

B: But there must be some mistake; my reservation was for a standard room.

A:         Are you sure? Let me double check .

B:         Yeah…Here, this is my confirmation number.

A: You’re right Mr. Roberts, there seems to be a mixup, unfortunately we’re overbooked at the moment .

B:         So…

A:     Not to worry. We’re pleased to offer you a complimentary upgrade.

B:         Presidential suite baby!

Key Vocabulary

Check in (Verb) : register at a hotel or airport

under the name  phrase  : name used for the reservation

reservation   noun  : booking

confirmation   noun  :  an approval, verification

mix-up   noun  : confusion

complimentary upgrade   phrase : free improvement of quality

overbooked   adjective :  full


 Supplementary Voc

check out   verb : pay and leave a hotel

booking   noun : reservation

concierge   noun : hotel employee that helps guests

deluxe room   noun : hotel room, better than standard

receipt   noun : paper showing payment details